Customer Services

The following information is available in this category:-

• Concessionary Travel
• Contact Details
• Complaints
• Customer Services
• Feedback Forum
• Opening Times
• Performance

The Customer Services Team are able to help with most enquiries, for example Customer Services can assist with the following:

• Filling in forms (at Edinburgh House offices reception)
• Benefit enquiries (at Edinburgh House offices reception)
• Planning enquiries (at Edinburgh House offices reception)
• Environmental Heath (at Edinburgh House offices reception)
• Concessionary Travel (at Edinburgh House or on the phone)
• Housing (at Edinburgh House or on the phone)
• Licensing (at Edinburgh House offices reception)
• Council Tax and Business Rates (at Edinburgh House or on the phone)
• Signposting people to the correct Authority, if not dealt with by North Shropshire District Council (e.g. highways are dealt with by Shropshire County Council)

When visiting the Councils Customer Service Centre if you would like to speak in private or would like a private area please ask one of our Advisors and they will be more than happy to speak to you in private.

If you would like to speak to the department directly it is advisable to make an appointment, please call the councils Customer Service Team on 01939 232771 and they will be more than happy to put you through to the correct department.

The Customer Service Team is currently made up of: