Customer Service Performance
The Customer Services Team strive to provide the best possible service they can, this can either be through the reception or on the phone.
Customer Services performance for period: 28/07/08 to 01/08/08
Reception
|
Number of visitors |
280 |
|
Number of enquiries resolved by Customer Service Team |
263 |
|
% of enquiries resolved at first point of contact |
93.93% |
Call Centre
|
19/11/07 to 23/11/07 |
Number of Calls Received |
Number Of Calls Answered |
Average Queue Time |
% of calls answered |
Switchboard |
1993 |
1772 |
30 seconds |
88.91% |
Housing |
7 |
4 |
26 seconds |
57.14% |
Refuse |
2 |
1 |
7 seconds |
50% |
Street Scene |
2 |
2 |
30 seconds |
100% |
Council Tax and Business Rates |
59 |
54 |
1 min 35 seconds |
91.53% |
All calls (Total) |
1923 |
1833 |
- |
95.32% |
If you would like more information or further explanation please contact the Customer Services Team on 01939 232771
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